Privacy & Data — Your Questions Answered
Yes. Log into your account, go to Settings > Privacy & Security, and select Download My Data. You'll see your profile details, deposit and withdrawal history, game session logs and login timestamps. If you need help, our support team can walk you through it via live chat.
We keep your DANA, OVO, GoPay and QRIS transaction records for as long as your account is active, plus the period required by local financial law. After your account closes, transaction data is archived for regulatory compliance, then deleted. Your card or wallet details are not stored after the transaction completes.
No, we do not sell or rent your personal information to advertisers or data brokers. We only share what's necessary with our payment processors to complete your deposits and withdrawals, and with authorities where local law permits or requires it.
When you close your account, we stop active data collection immediately. Your profile and recent game history become inaccessible to you. Deposit and withdrawal records are kept for the period mandated by regulation, then archived securely. You can request account deletion; this deletes personal details but retains transaction records as required by law.
We use cookies to keep you logged in, remember your language and chip settings, and track how the lobby performs on your device. Essential cookies cannot be disabled because they protect your account. You can turn off marketing and analytics cookies in your browser or in your account settings.
Yes. Log in to your account and go to Profile > Personal Details to update your name, email, phone number or password. Contact our support team via live chat or email if you need to correct historical data or request deletion of specific information where local law permits.
Your withdrawal is verified against your account registration details before we send it. We confirm your identity and match your registered payment method to prevent unauthorized transfers. The payment processor then encrypts the transaction end-to-end, and funds reach your wallet in under two minutes normally.
